It looks like much of the problem lies in the fact that there is no easy to use method to create that documentation, store it and update it (for the engineering team) and (for the operations team) there is no central repository to find procedures related to a specific task or device (a certain process or server might have several procedures attached) and no easy method to submit feedback on these procedures and their outcome.
Sharepoint is available in the company but it doesn't quite cut it since it's slow and cumbersome to use. A wiki system sounds more suited but I'm afraid that references between documents could become difficult to manage manually. Is there any dedicated software or framework that can solve the above problem in an elegant way? Surely somebody must have hit this issue before..."