by Anonymous Coward writes:
on Wednesday January 28, 2015 @04:58PM (#48927229)
In my experience, large companies that build any IT component that ends in "Operations Center" end up doing the following:
1. Spend millions on ill-suited software tools and consultants 2. Build a state-of-the-art "command center" staffed 24/7 with people literally staring at projected screens with interesting-looking data (maps, traffic charts, etc.) Almost every one I've seen looks like the bridge of a Star Trek starship, complete with low lighting and "red alert" lights. 3. Show off said command center to the executive team/customers on a regular basis 4. When it gets too expensive, outsource the monitoring staff to one of the third parties working with the consultants in Step 1.
Now this book comes out explaining that a SOC is basically just a bunch of smart (expensive) people intelligently mining data? Those consultants who do this for a living must want to hunt this guy down...
Seriously, I'm in systems integration and I can't count the number of Magical Vendor Tools used in operations that I've had to work with and/or get working. Operations seems especially vulnerable to software salesmen offering magic cures to operational headaches.
Now this book comes out explaining that a SOC is basically just a bunch of smart (expensive) people intelligently mining data?
The hard part is finding the capable (expensive) people, even if you are willing to pay a lot. Programmers and IT guys are not hard to find in America, but capable ones are.
Professional wrestling: ballet for the common man.
Funny thing about this... (Score:2, Insightful)
In my experience, large companies that build any IT component that ends in "Operations Center" end up doing the following:
1. Spend millions on ill-suited software tools and consultants
2. Build a state-of-the-art "command center" staffed 24/7 with people literally staring at projected screens with interesting-looking data (maps, traffic charts, etc.) Almost every one I've seen looks like the bridge of a Star Trek starship, complete with low lighting and "red alert" lights.
3. Show off said command center to the executive team/customers on a regular basis
4. When it gets too expensive, outsource the monitoring staff to one of the third parties working with the consultants in Step 1.
Now this book comes out explaining that a SOC is basically just a bunch of smart (expensive) people intelligently mining data? Those consultants who do this for a living must want to hunt this guy down...
Seriously, I'm in systems integration and I can't count the number of Magical Vendor Tools used in operations that I've had to work with and/or get working. Operations seems especially vulnerable to software salesmen offering magic cures to operational headaches.
Re: (Score:2)
Now this book comes out explaining that a SOC is basically just a bunch of smart (expensive) people intelligently mining data?
The hard part is finding the capable (expensive) people, even if you are willing to pay a lot. Programmers and IT guys are not hard to find in America, but capable ones are.