mark72005 writes: My employer is currently looking at adopting a content management system for use by our technical support staff (Primarily first-line end user suport, but hopefully it will include deeper levels of support personnel eventually). The candidates are currently Plone (oss) and Confluence (proprietary, closed-source). For those with experience in each, what argument could be made in favor of Plone to managers interested in pragmatism rather than idealism?
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